REFUND AND CANCELLATION POLICY

Last Updated: January 3, 2026

At Govafy, Inc. ("Govafy," "we," "us," or "our"), we provide digital software services on a subscription basis. This policy explains our approach to refunds, cancellations, and billing. Please read it carefully before purchasing.

TERMS

1. Understanding Your Purchase

1.1 Immediate Access

When you subscribe to Govafy, you receive immediate access to our digital platform, including all features available in your chosen plan. Because our service is delivered digitally with instant access, all subscription purchases are final.

1.2 Subscription Types

Monthly subscriptions renew automatically every month on the date you subscribed

Annual subscriptions renew automatically every year on the date you subscribed

You can view your next billing date in your account settings at any time

2. No-Refund Policy

2.1 All Sales Are Final

We do not offer refunds for subscription purchases once payment has been processed. This applies to:

Monthly and annual subscriptions
Both used and unused subscription time
Consumed or unconsumed credits or features
Any subscription period, regardless of whether you logged in or used the service

2.2 Why No Refunds?

As a digital service with immediate access, you receive the full value of your subscription the moment you purchase. This is similar to other digital content services and allows us to maintain affordable pricing.

2.3 Technical Issues Exception

If a verified technical issue on our end prevents you from accessing the platform entirely for more than 48 consecutive hours after purchase, and we are unable to resolve it, we may offer a proportionate credit or refund at our discretion.

To request this exception:

Contact us immediately when you experience access issues
Provide specific details about the problem (error messages, screenshots, etc.)
Allow us to attempt troubleshooting and resolution
We will verify the issue through our system logs

3. Managing Your Subscription

3.1 How to Cancel

You can cancel your subscription at any time by:

Contacting our support team at support@govafy.com
Using the cancellation option in your account settings (if available)

3.2 What Happens When You Cancel

Your cancellation stops all future billing immediately
You retain full access to Govafy until the end of your current paid billing period
Any unused credits or features expire at the end of your billing period
No partial refunds are provided for unused time or features

3.3 Cancellation Timing

To avoid being charged for the next billing cycle, you must cancel before your renewal date. We recommend canceling at least 48 hours before your next billing date to ensure processing time.

3.4 Alternatives to Cancellation

Before canceling, consider:

Downgrading to a lower-tier plan (contact support for options)
Pausing your account (if available for your plan)
Reaching out to discuss any issues—we're here to help

4. Digital Product Acknowledgment

4.1 Immediate Access & Waiver

By subscribing to Govafy, you:

Acknowledge that you are purchasing immediate access to digital content
Request and consent to instant delivery of the service
Waive any statutory withdrawal or cooling-off period that would otherwise apply to digital content under consumer protection laws (including the 14-day withdrawal right under UK/EU regulations)

This waiver is a standard requirement for digital services with immediate access.

5. Getting Support

5.1 We're Here to Help

If you experience any issues with our service, we want to make it right. Please contact us through:

Primary Support Channels:

In-app support or help desk (fastest response)
Email: support@govafy.com

Response Times:

We aim to respond to all inquiries within 1-2 business days
Critical access issues receive priority handling
Complex technical issues may require 3-5 business days for full resolution

5.2 Before Disputing a Charge

If you're considering disputing a charge with your bank or payment provider, we strongly encourage you to contact us first. Here's why:

Faster resolution: We can often resolve issues immediately, while disputes can take weeks or months
Better outcomes: We can offer solutions (credits, troubleshooting, plan changes) that aren't available through a dispute process
Preserve your account: Disputes may result in account suspension during investigation

Please allow us 3-5 business days to investigate and respond to your concern before initiating a payment dispute.

5.3 Cooperation & Troubleshooting

To help us resolve issues quickly, we may request:

Device and browser information
Screenshots of error messages
Timestamps of when issues occurred
Description of steps taken before the issue

We maintain security and usage logs (including IP addresses, login activity, and feature usage) to verify access, troubleshoot technical issues, and investigate disputes.

6. Payment Disputes & Chargebacks

6.1 Your Right to Dispute

We respect your right to dispute charges through your payment provider or bank. However, we ask that you work with us directly first (see Section 5), as this typically results in faster and more satisfactory resolution for everyone.

6.2 Our Dispute Response Process

If you initiate a payment dispute or chargeback, we will:

Provide evidence of service delivery and access to your payment provider
Submit relevant account activity logs and correspondence
Continue working toward resolution through available channels
Respond to all information requests from payment processors promptly

6.3 Account Status During Disputes

Your account may be temporarily suspended while a dispute is under investigation
If the dispute is resolved in your favor, your access may be restored or your payment refunded per the payment provider's decision
If the dispute is resolved in our favor, your account access will continue per our Terms of Service

6.4 Fraudulent Disputes

We take fraudulent disputes seriously. If you initiate a dispute for services that were:

Accessible and functioning as described
Delivered according to our service terms
Not subject to any technical issues preventing access

And you do so without first contacting us or after we've resolved your concerns, we may:

Suspend or terminate your account access
Pursue recovery of fees and dispute-related costs where legally permitted
Report the matter to relevant authorities if fraud is evident

This does not affect your right to raise legitimate concerns or disputes in good faith.

7. Account Suspension & Termination

7.1 Our Right to Suspend or Terminate

We may suspend or terminate your account (without refund) if you:

Violate our Terms of Service
Engage in abusive, fraudulent, or illegal activity
Use automated tools or scripts to abuse our service or circumvent usage limits
Repeatedly initiate bad-faith disputes or chargebacks
Share account credentials or resell access without authorization

7.2 Fair Use

Our service is intended for normal, individual use. Excessive or automated consumption of credits or features that is clearly intended to abuse the service or extract disproportionate value may result in account suspension.

8. Changes to This Policy

8.1 Updates

We may update this Refund & Cancellation Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. When we make changes:

The "Last Updated" date at the top will be revised
Material changes will be communicated via email or in-app notification
Changes take effect immediately upon posting to our website

8.2 Your Responsibility

You are responsible for reviewing this policy periodically. Continued use of our service after changes constitutes acceptance of the updated policy.

8.3 Policy Archives

Previous versions of this policy are available upon request by contacting support@govafy.com

9. Governing Law & Your Rights

9.1 Governing Law

This policy is governed by the laws of the State of Delaware, United States.

9.2 Statutory Consumer Rights

Nothing in this policy limits or excludes your statutory rights as a consumer under applicable local laws, including:

Consumer protection regulations in your country or region
Mandatory rights under UK, EU, Australian, or other consumer protection laws
Rights to fair trading practices and accurate service descriptions

Where local laws provide greater consumer protections than this policy, those laws will apply.

9.3 Dispute Resolution

Any disputes arising from this policy or your use of Govafy shall be resolved through:

Good-faith negotiation between you and Govafy
Mediation (if both parties agree)
Binding arbitration or court proceedings as specified in our Terms of Service

10. Severability

If any provision of this policy is found to be unenforceable or invalid under applicable law, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

CONTACT INFO

If you have any questions or concerns, please contact us:

Email: support@govafy.com

www.Govafy.com

1954 Airport Rd, Suite 130-76
Atlanta, GA 30341